We give all reported repairs a priority rating that sets out when the work should be completed. Some repairs are covered by the Right to Repair regulations. These ensure that certain small, urgent repairs are completed within a specified time. These' qualifying repairs' are normally those that are likely to affect your health, safety or security. For more information on right to repair, visit www.gov.uk or contact us as above.

When you report a repair, we will be able to tell you whether it is a 'qualifying repair' and, if so, when it should be completed by. If you are out when either our maintenance surveyor or the contractor visits your home, they will leave a card telling you when they called and how you can contact them to make a new appointment. After the repair is completed, you may get a visit from one of our maintenance surveyors to check that it has been done properly. Our contractors will also leave a satisfaction survey for you to complete, as well as a pre paid envelope. Your comments are important to us as they help us to monitor the service provided