We do not pay the cost of all repairs to your home. If you or your visitors have caused damage(for example, broken a window) or been negligent (for example, lost your keys),we will do the work but will charge you for it. We will tell you when we are going to charge you for a repair and then send you an invoice. You may be able to pay the invoice in instalments or claim back the cost of getting a repair done through your personal contents insurance. Each year, we also spend large amounts on repairing empty properties and getting them ready for occupation. While some of this work is due to normal wear and tear, a lot is for repairing items that have been damaged - either deliberately or through neglect - and on removing belongings and rubbish left by the former tenant. If we have to remove any items or rubbish from your home after you leave or repair any damage, we will charge you what it cost us to have this work.

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