Q. I am going away for a few days should I unplug my Careline or switch it off?
A. No it is quite safe to leave it plugged in, but please press your pendant on your return to let us know you are back.
Q. When I go out just round the corner can I wear my pendant?
A. No you should always leave your pendant indoors when going out, then put it back on when you return home.
Q. Can I wear my Pendant in bed?
A. No it is best to take it off when in bed and put it in a reachable place near you, then put it back on before you attempt to get out of bed.
Q. Is my pendant water proof?
A. The pendant is splash proof; always let Careline know by testing your pendant if you are worried.
Q. Can I cancel the service at any time?
A. Yes, you would be required to give one months’ notice and once we have the equipment back the payments will cease.
Q. I live in sheltered housing; do I need to do anything?
A. Not at this stage, as no decision has yet been made. If Cabinet agrees to follow the recommended proposal, and see the service combine with Colchester Helpline, then we will write to you setting out the next steps.
However, we anticipate that you should transition seamlessly we will keep you updated with the process as it progresses.
We may also need to upgrade your equipment, as part of the digital switchover, but this would happen in any event.
