As stated in your tenancy agreement, you are responsible for reporting any repairs that are necessary, either in your home or in any shared area that we are responsible for. You can find out which repairs we are responsible for by checking our Repairs Handbook.

You can report a repair to us in the following ways:

• by e-mailing HousingRepairs@tendringdc.gov.uk; If you can, please take some photos of the item (s) that need repairing and     attach these to your email
• by letter
• by telephoning us on 01255 686477 or our out-of-hours telephone number 01255 222022 for emergencies outside of normal office hours;
• by calling in person into reception in our Pier Avenue office which is open every Monday, Tuesday and Wednesday (excluding Bank Holidays) from 10am to 1pm

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Please note that on-line requests and emails will only be dealt with during working hours.

However you notify us, please tell us:

• your name and address;
• full details about the repair, including photos wherever possible; and
• when     someone will be at home to let the contractor or our maintenance surveyor     in.

If you prefer, when you report a repair, you can tell us that you would like the contractor to arrange an appointment with you. We will then tell our contractor and they will contact you direct to arrange a specific time.

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