Reporting a repair

If something is broken in your home or in a shared area, please tell us so we can fix it.

You can check our Repairs Handbook to see what we’re responsible for.

Ways to report a repair

• Online – Fill in our repair form‍
• Email – HousingRepairs@tendringdc.gov.uk - If you can, send photos of what needs fixing
• Letter – Post it to us at 88-90 Pier Avenue, Clacton on Sea, Essex, CO15 1TN.
• Phone – Call 01255 686477 - for emergencies outside office hours, call 01255 222022
• In Person – Visit our Pier Avenue office - open Monday to Wednesday, 10am–1pm (closed on Bank Holidays)

What to tell us

When you report a repair, please include:

• Your name and address
• What needs fixing (with photos if possible)
• When someone will be home to let the repair person in
• You can ask for the contractor to arrange a time with you directly

Responsive Repairs Satisfaction Questionnaire

We want to hear about your experience of our responsive repairs service.

If you have recently had a repair completed in your home, please take a few minutes to complete this short questionnaire, your feedback helps us understand what we are doing well and identify where improvements can be made.

We would like to know:

• Whether the repair was completed to your satisfaction
• If appointments were kept
• How you found the service provided by our contractors and staff
• Whether communication throughout the repair process met your expectations

Your feedback is important and helps us improve the services we provide to tenants