Tenant Involvement

We believe that Council tenants are the experts on living in council homes and, as a landlord, we must listen, understand and work in partnership with our tenants to make sure our services are continually improving and that we provide decent homes in thriving communities.

 We want our tenants to feel empowered to hold us to account and to have opportunities to become actively involved in shaping the housing service. Effective tenant engagement can bring benefits not only to our tenants but also to the Council by ensuring we develop policies and services that meet the needs and aspirations of our tenants, creating genuine opportunities for them to influence decisions, and increase levels of satisfaction.

 To help us do this, we have recently revised our Tenant Involvement Policy which:

· Sets out our commitment to tenant involvement including the reasons why we involve tenants

· Makes sure that the needs of tenants are at the centre of what the housing service delivers

 ·Seeks to build respectful and trusting relationships between tenants and staff

 ·Sets out our priorities in relation to tenant involvement

 ·Sets out the ways in which we will involve tenants and ensure that they are part of our decision   making and service improvement processes

 ·Sets out how our performance will be monitored, reviewed and published

 · Seeks to comply with statutory requirements, legislation and good practice relating to tenant    involvement.

 · Aims to improve our tenants understanding and satisfaction with the housing services    we deliver

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Tenant Involvement Policy

We also have a Customer Involvement Register to enable you to choose the way you want to be involved, for example taking part in the occasional survey or joining our Tenants Panel, as well as the topics you would like to be involved in.