I have received a reminder or second reminder or final notice

Reminder

You have received this because you have missed a payment on your instalment plan and you must pay the amount shown on the notice by the date given. If you do not pay by the date given we will send you a summons.  If you pay by the date given then you can continue with your instalment plan as set out on your bill.

Second Reminder

You have received this because it is the second time in the financial year you have missed a payment on your instalment plan. You must pay the amount shown on the notice by the date given to avoid us sending you a summons.  If you pay by the date given then you can continue with your instalment plan as set out on your bill.

Final Notice

You have received this because it is the third time in the financial year you have missed a payment on your instalment plan.  You must now pay the total outstanding charge for the year before the date given to avoid us sending you a summons.  If you pay by the date given then your account will be settled until you receive your new bill for the next financial year.

Make a payment

If you have an enquiry then please select the most appropriate statement below.

Please note we aim to deal with enquiries within 5 working days.

I think the amount I have paid in incorrect

It is incorrect as I/we/my tenants have moved

Complete the online form about moving

Complete the online form about change of tenants

It is incorrect as I/we should have Local Council Tax Support

Complete the online form about Local Council Tax Support

It is incorrect as I/we should have a discount or exemption

Complete the online form to apply for a Single Person's Discount

Complete the online form to enquire about a discount or exemption

It is incorrect as I/we have been declared Insolvent (bankrupt/DRO) or have an Individual Voluntary Arrangement

Complete the online form about insolvency

Other

Complete the online form if the amount is incorrect for another reason

I have paid

Complete the online form to tell us that you have already paid

I cannot pay

Complete the online form to tell us why you cannot pay

Other

Complete the online form if you have an enquiry about your reminder that is not covered above