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Please be advised that due to the high demand for the garden waste service, the current delivery time for bins to new customers is up to 6 weeks.
We apologise for this delay and extra resources are being put in place to reduce this lead time. We would like to thank customers for their patience in this matter and to remind customers that their contract does not commence until they have had their first collection
To subscribe and make changes to your Garden Waste Service login to your MyTendring account and use our new process which allows more self service.
You can recycle all your green waste at home and have no more trips to the Recycling Centre or mess in your car! Our popular garden waste subscription service is available to homes across Tendring for £90. The first year includes a one off £35 joining fee and the annual subscription fee of £55.
The 240L brown wheeled bin will be emptied fortnightly, 25 times a year.
What can go in the brown garden waste bin:
What cannot go in the brown garden waste bin:
Please note there are no garden waste collections over Christmas and the New Year. If you have a real Christmas tree we can collect on your next collection date after the Christmas period if placed out next to your brown garden waste bin. As the collections are suspended for a two week period, the first collection after the Christmas/New Year period will be on your normal collection day.
Please put your brown bin on the boundary of your property closest to the highway by 7.00am on your collection day. We do not accept extra garden waste, all waste should be put in your bin loose and the lid should be closed. We can empty a bin up to 80 kg. Please note the new waste service day changes do not apply to this service, please continue to present your garden waste for collection on the day indicated on your calendar.
We make all reasonable efforts to empty your bin. However if there is waste that is stuck, frozen or contaminated we may not be able to empty it.
If you are moving to another property within the district and wish to continue the Garden Waste service, please contact us by emailing gardenwaste@tendringdc.gov.uk
This is a non-refundable service. To keep costs down, we cannot refund any part of your subscription if you cancel part way through the year.
Please note that there are a few properties for which this service will not be possible due to the unsuitability of the access for the collection vehicle, if you currently do not have the option of a food waste collection service then we may not be able to provide you with a garden waste collection service.
New customers can join the scheme anytime during the year, by completing the online Garden waste signup form. You will need to make an online payment as part of the online sign-up process.
We will deliver a brown wheeled bin and confirm your first and future collection days. Your year's subscription will not commence until your first collection.
If you have not received a renewal invoice you are likely to be a MyTendring customer and will NOT receive an invoice to renew your subscription.
An annual reminder will be issued approximately one month before your current years’ service is due to expire which will ask you to login to your MyTendring account to renew.
Please login to your MyTendring account using your email address and the password you used at the time of signing up. Once logged in it will take you through the process so you can make your £55 renewal payment.
If you signed up by phone you may not have an email address set up on your account. If this is the case then please get in contact with us to renew your subscription.
If you have any problems then please get in contact with us at:
gardenwaste@tendringdc.gov.uk or 01255 686877
If you are already subscribed to the scheme, an annual reminder will be issued approximately one month before your current years’ service is due to expire.
If you receive an invoice and pay by direct debit, we will take payment around the 5th of the month and your service will continue uninterrupted.
If you receive an invoice and do not have a direct debit set up, if you wish to renew, then payment can be made using one of the methods below and this will ensure your Garden Waste collection service continues uninterrupted.
If you do not renew your subscription by your expiry date, the service will be cancelled and the Council will recover the bin(s).
If you want to change or cancel your subscription, please contact us by emailing gardenwaste@tendringdc.gov.uk
By debit/credit card - via the secure online payments system ("Tendring District Council General Invoices" option) or call free from a BT landline 0800 678 3046 and select Option 5 "Tendring District Council general invoices". There is no fee to pay your garden waste invoice by debit/credit card.
By bank transfer - you must quote your invoice number. Please quote our bank details: Lloyds bank, 1 West Avenue, Clacton-on-Sea, Essex, CO15 1QP, Sort Code: 30-92-09, TDC Bank Account Number: 22570568, Account Name: Tendring District Council Direct Credits.
By counter payment - The barcode on your invoice contains your invoice number. Payments may be made at any Post Office by cash, cheque or debit card. Payments may be made at any PayPoint location in the UK and Ireland by cash. We will pay the transaction fees for this method of payment.
Garden Waste Collection Calendar 2023-2024
Garden Waste Collection Calendar 2024-2025
If your Garden Waste collection is missed, you should report it to Tendring District Council on 01255 686877, between 5pm of your scheduled collection day and midnight of the next working day.
Q. What happens if the bin gets damaged/broken/stolen?
Please contact us and replacement bins will be provided when appropriate.
Q. Can I have a larger bin or an additional one?
You can have an additional bin for £90. There is no restriction on the number of brown bins each property can have and are prepared to pay for.
Q. Will you offer assisted collections?
If all the residents of the property are elderly or disabled and have difficulty presenting the bin to the boundary of the property, assisted collections will be available. Please complete our online Assisted Collection form for assistance.
Q. Will customers on benefits or pensioners get a discount?
Unfortunately there are no additional finances to subsidise the service and it has to be self-financing; the charges involved reflect the actual cost of the service.
Q. Can we pay in instalments or through our council tax?
No the payment is paid annually through a variety of methods. Please see above.
Q. What is the size of the bin?
It is a 240 litre wheeled bin.
Q. When will it launch in my area?
The service is now available to all residents in the Tendring District.
Q. Does it mean we can’t use the green bags anymore?
There are currently no plans to withdraw the green bag service although this will be reviewed once the new service has been rolled out throughout the district. It should be noted that garden waste collected in green bags is sent to landfill.
Q. Will the Recycling Centres for Household Waste (RCHW) no longer take Garden Waste?
The RCHW are operated by Essex County Council who decide which materials are accepted. We have not been informed that there are any plans to stop taking garden waste.
Q. How can I report a missed collection?
Please contact us on 01255 686877 on the day the collection was due.
Q. How will I be informed to any changes in the scheme?
Should there be any changes, for example to the collection day, we will notify you.
Q. What happens if I don’t produce enough waste, can I have the service for the summer months only?
No, your subscription covers the whole year.
Q. Can I share a bin with my neighbours?
Yes, although one resident will be responsible for payment to TDC.
Q. Why can’t garden waste go in my black sack waste?
The government has set Tendring targets for recycling which we need to achieve. Therefore the Council has banned garden waste from black sacks with the aim to divert it from landfill to being composted.
Q. Do the council offer a bin cleaning service?
Tendring District does not offer this service.
Q. When would be my renewal date?
Your renewal date is from the first scheduled collection following the delivery of your garden waste bin.
Q. Does the Christmas changes to the recycling and waste collections affect the garden waste collections?
As the collections are suspended for a two week period, the first collection after the Christmas/New Year period will be on your normal collection day.
Q. Will you collect my real Christmas tree?
We will collect your real Christmas tree as part of the garden scheme; just put it out next to your bin on your collection day.
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