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CORE refers to the continuous recording of lettings and sales in social housing in England and this is a national information resource that records information on the characteristics of local authority new social housing tenants and the homes they rent, as well as details for existing tenants and the homes they purchase through the Right to Buy.
The Social Housing (Regulation) Act 2023 enacted a set of measures to improve standards for people living in social housing. It set out a new regulatory framework for the consumer regulation of social housing to strengthen the accountability of landlords for providing safe homes, quality services and treating residents with respect. As part of this, their Consumer Standards contain specific expectations registered providers of social housing must comply with and detail the outcomes that providers are expected to achieve. These standards came into force on 1 April 2024.
One of these Consumer Standards – the Tenancy standard, sets out the required outcomes for the fair allocation and letting of homes, as well as requirements for how tenancies are managed by landlords.
In relation to Allocations and Lettings, the relevant specific expectation is 2.1.6 Registered providers must record all lettings and sales as required by the Continuous Recording of Lettings (CORE) system.
The Council does this by completing CORE data for every new tenant to the Council’s housing and in relation to every property that is sold under the Right to Buy. This is then returned to CORE in an anonymised format.
New tenants to the Council’s housing are being provided with a copy of CORE's Privacy Notice as part of their sign-up procedure. Applicants applying to buy their property are also provided with the relevant CORE Privacy Notice as part of the Right to Buy information pack.
You can also find CORE’s Privacy Notice in the information that follows.
It will not affect the benefits, services or treatments that you receive. The information shared is anonymous and handled with care in accordance with the law.
Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Applicable legislation includes:
The Social Housing (Regulation) Act 2023
Article 9 Processing of Special Categories of Personal Data (Section 2, (a))
The data subject has given explicit consent to the processing of those personal data for one or more specified purposes.
Data collected will be held for as long as necessary for research and statistical purposes. When no longer needed, data will be destroyed in a safe manner.
Ministry of Housing, Communities and Local Government (MHCLG)
Information collected via CORE may be shared with other Government Departments and Agencies. CORE data providers can also access data for their organisations via the CORE system. Data is only shared for research and statistical purposes. The detail level data is anonymised and protected to minimise the risk of identification and deposited with the UK Data Archive for research purposes.
CORE Data is collected on behalf of the Ministry of Housing, Communities and Local Government (MHCLG) for research and statistical purposes only. Data providers do not require the consent of tenants to provide the information, but tenants have the right to know how and for what purpose your data is being collected, held and use. The processing must have a lawful basis which, in this case, is that the processing is necessary for the performance of a task carried out in the public interest to meet a function of the Crown, a Minister of the Crown or a government department.
You have the right to object, and you have the right to obtain confirmation that your data is being processed, and to access your personal data. You also have the right to have any incorrect personal data corrected.
The information collected via CORE relates to your tenancy, the dwelling you are living in or buying, and your household. Some of the information may have been provided by you as a tenant when signing the new tenancy or buying your property; other has been gathered from the housing management systems of social housing providers.
The Council is aware that some of the data collected is particularly sensitive. Please rest assured that all the information collected via CORE is treated in accordance with Data Protection requirements and guidelines.
Data is published by the Ministry of Housing, Communities and Local Government (MHCLG) in aggregate form on an annual basis as part of a report and complementary tables. To access the annual publications on lettings please visit:
To see the publications on sales please visit:
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