The UK's telephone network is changing. By 2025, traditional phone lines will be replaced by a digital landline service. This means that calls will be made over a broadband line.
For most people, this change will be straightforward. Before your phone line changes, your telephone provider will contact you. Depending on your provider, this could be a letter, text, email, postcard or leaflet.
It's important to respond to your provider and discuss what you need to do to keep using your phone line.
Nothing will change if you:
This should be a simple change. Your home phone will be plugged into your broadband router instead of the wall-mounted socket. You will also keep your phone number.
To continue using your landline, you will need to switch to a digital phone line. Your telephone provider should contact you to let you know what you need to do to make sure your service isn’t affected. If you have any concerns, contact your telephone provider.
If any of the following apply to you, or someone you know, contact your telephone provider.
Your telephone provider will tell you what you need to do to keep using your phone line, and help you take extra steps to prepare.
To find out who your telephone provider is, check your phone bill. Your bill should include the provider's name and contact details. If you have recently moved into a property and are not sure who provides the land line, you can dial 150 to find out.
You do not need to do anything else if your telephone provider already knows you have additional needs, use a personal alarm/healthcare device or are vulnerable.
Your provider will contact you before anything changes.
Digital phone lines rely on a power supply, so if there is a power cut, you will need to use a mobile phone. If your area has poor mobile signal, or you have no mobile phone for emergency calls, your provider will give a solution to allow calls to be made in emergencies.
Your telephone provider will not ask for money to switch you to a digital line. Be aware of fraud – if you receive any requests for money, report it on the Action Fraud website or call 0300 123 2040.
If you have concerns or questions about the switch to a digital phone line, contact your telephone provider.
You can also find information on the Which and the Gov.uk websites.
Is your home phone ready to go digital? | Essex County Council