Consultation regarding the future of the Careline service

The Careline service was launched almost 40 years ago to support people in their own home through assistive technology, including fall bracelets, watches and pendants. It provides a 24/7 service to its paying customers, as well as some additional offers such as a lifting service. Following a year-long review, the council’s Cabinet decided to go out to consultation over the future of the service. The Cabinet’s current preferred option is for the council to leave the telecare market and cease the lifting/response provision of Careline.

The Careline service is currently still active 24/7 and if a decision is made to cease the service, contracts will continue through a transition period. A final decision on the future of Careline is expected in late Autumn. If councillors decide to withdraw the service, it is anticipated that it would end by 31 March next year. The consultation has been launched today Monday, 19 August and runs until Monday, 30 September. The council will be writing to Careline customers to inform them that the consultation has started and how to take part.

We want to hear people’s view on the proposals, whether that’s from service users and their families, employees or residents.

Tell us what you think

You can provide your views using the below methods:

Online form

Careline consultation survey (Customers, Staff & Public)

Written response

Paper copies will be available at our receptions and a downloadable version here.

Please send in writing your response to: Careline Consultation, Town Hall, Station Road, Clacton-on-Sea, Essex, CO15 1SE