While cases are high and rising, everybody needs to continue to act carefully and remain cautious. These key protections remain in place across England:
symptomatic testing and targeted asymptomatic testing in education, high risk workplaces and to help people manage their personal risk
isolating when positive or when contacted by NHS Test and Trace
For further information visit the gov.uk website: www.gov.uk/guidance/covid-19-coronavirus-restrictions-what-you-can-and-cannot-do
Shielding ended on the 31 March – see the Apply for Community Support tab below if you still require support.
Test and Trace Support Payment
What support is available?
From 28 September, if you lose income after being asked to self-isolate by the NHS Test and Trace scheme, you may be eligible for a lump sum payment of £500.
Am I eligible?
You are eligible if:
you are self-isolating after testing positive or you have been identified as a positive contact for COVID-19 and have been asked to self-isolate by the NHS Test and Trace team
you are employed or self-employed
you are unable to work from home and will lose income as a result
you are currently receiving Universal Credit, Working Tax Credit, Income-based Employment and Support Allowance, Income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit.
(If you are not in receipt of one of the above benefits you may still be able to make an application for the Test and Trace Discretionary Scheme).
How do I apply?
You can apply using the link below. Please make sure you read the "Before you start" section on the first page which explains the information you will need, to be able to complete the form.
Stay in control of your money - the first right of appropriation
Some people have had problems with their bank when they have been overdrawn; the bank has taken their benefit or support payment to reduce their overdraft. You can find out more on our first right of appropriation information page.
Test and Trace Payments Schemes
Full details of the standard and discretionary payment schemes can be downloaded via the links below.
Testing is a key part of the national COVID-19 response.
Page contents (click on section you wish to visit):
- Testing if you have symptoms
- Testing if you do not have symptoms
- Care home test kits
- Additional NHS testing (North Essex and Suffolk)
- Additional NHS Testing (Mid and South Essex)
- Testing scam warning
Anyone who lives in Essex who has symptoms of coronavirus can now get tested.
You can book a test on the NHS website or call 119.
Depending on availability, you may be offered a test at:
- a local mobile testing site. Locations vary each week. Check current locations.
- or one of the national testing centres, in Stansted or Ipswich
A mobile testing site is a unit mobilised by the Ministry of Defence. These are particularly useful for those who cannot easily access the testing facility at Copdock (Ipswich).
Walk-in Covid testing centre at Alton Park Road car park
From Friday, 30 April, appointments are for people with symptoms and can be booked in the usual way (via the online national site or calling 119).
Residents, who do NOT have Covid-19 symptoms, are able to collect and take away two boxes of seven tests, to undertake regular twice weekly testing at home to help prevent the spread of the virus.
The self-test kits are simple to use and offer quick results.
Use the link below to check collection points, availability, opening times and locations.
Visit GOV.UK to find out who can apply and how to apply for care home test kits.
Who is eligible?
NHS workers and their households who are showing symptoms:
West Suffolk Hospital: Request a test online
Colchester and Ipswich Hospitals: Request a test online
Who is eligible?
Essential clinical and non-clinical staff, including those working in primary care, community and mental health services, hospices, local authorities, care homes, domiciliary care and volunteers with symptoms:
Basildon, Southend or Chelmsford venues: Speak to your line manager who can provide access to an appointment.
For more information, visit the Southend Clinical Commissioning Group (CCG) website.
If you’re unable to visit a test centre
You may be able to book a home test on GOV.UK if you meet the eligibility criteria.
We have put together some information to help you avoid being caught out by testing scams: Assist with Track and Trace Information
Coronavirus (COVID-19) Business Support
The Council is using the Tendring4Growth e-bulletins to keep local businesses up to date with the latest information regarding COVID-19 business support. You can register here to receive these e-bulletins.
Advice on Operating your Business
Financial and General Support
- Government Support
- Business Grant Schemes
- Charities, Creative & Cultural, and Heritage
- Information for Rural Businesses, Farmers and Landowners
- Other Financial Support
- General Support
Advice on Operating your Business
- Venues required by law to record contact details
- Contact Tracing – Protecting Customer and Visitor Details
- Create a QR Code for easy check in at your business/venue
- Working Safely During COVID-19
- Keeping workers and customers safe in shops and branches
- Safer public places – urban centres and green spaces
- Checklist for business owners
You can also search for Government guidance and regulations specific to your business on the GOV.UK Guidance Page
Financial and General Support
You can find a complete list of government support here:
Or you can use the business support finder to see exactly what you could be eligible for.
From 1 April 2021 there have been a number of changes to Business Grant Schemes that reflect Government announcements as part of their ‘roadmap’ out of the current period of national restrictions.
For the most up to date position, visit our Restart Grants and Other Business Grant Schemes webpage.
- COVID-19 guidance for the charity sector, including financial support.
- Resources and Opportunities for artists, provided by Space Studios.
- Culture Recovery Fund, by Arts Council England. Sign up for their email updates to be one of the first to receive the guidance for the fund.
- Gigabit Broadband Voucher Scheme (GBVS) - a grant contribution to pay towards upgrading business broadband to a high-speed capable connection.
- Government announces £10 million for small businesses to kickstart tourism. Register your interest by contacting your local growth hub.
You can contact the Government’s Business Support Helpline (England) for free advice. Telephone: 0300 456 3565, Monday to Friday, 9am to 6pm.
- A list of support for businesses from outside the government
- Additional Government Resources to support your business.
- Receive direct support from the BEST Growth Hub Team.
- Support for SMEs from Back to Business Essex
- Support for employers from Jobcentre Plus
- Help and support if your business is affected by coronavirus (COVID-19)
Safe town centres and open spaces
Local businesses are posting information about what they are doing to keep trading, including collections, delivery and buying online.
Please join our Facebook Group https://www.facebook.com/groups/ShopSafeTendring to help support local shops.
Shoppers and visitors to our town centres and seafronts are being reminded to follow Government guidance and measures to help keep themselves and others as safe as possible from Covid-19.
While some of these measures are compulsory in certain places, they are good practice all of the time. They include:
- Frequently washing your hands, or using sanitiser
- Wearing a face mask or covering (compulsory on public transport, in shops and most venues)
- Maintaining social distancing; two metres, or one metre plus other measures (such as masks) where two metres is not possible
- Check before you travel; is the shop or outlet you want to visit open, does it have restricted opening times, or do you need to book in advance?
- Take part in 'Track and Trace' systems when asked to
- Allow more time for your visit; be prepared to queue and wait for entry to businesses
- Be kind - everyone is adapting to new ways of doing things, so please be patient and respect staff
- Use contactless payment where possible
Our 'Shop Local, Shop Safe' campaign is supporting local businesses who are working hard to re-open their premises safely, and we are working in partnership with the Clacton and Frinton Gazette, Harwich and Manningtree Standard and the Daily Gazette on this initiative.
We want our residents, as well as visitors, to our high streets and town centres to be safe when businesses re-open, and we want to support our local traders this Christmas.
Tendring has a diverse mix of independent and popular high street shops in each of our major towns (Clacton, Frinton, Walton, Manningtree, Brightlingsea, Dovercourt and Harwich) and many have online shopping, so why not take advantage of what is on your (virtual) doorstep?
The campaign will see us promote safety messages to public, and also support businesses to tell you what new Covid-secure measures they have in place. This includes adding details to our website and social media channels.
This campaign, along with signage and other measures implemented by the council in town centres and public spaces, is being funded by the Government’s Reopening High Streets Safely Fund, which in turn is from the European Regional Development Fund.
Visit the Suffolk and North East Essex ICS website for information about Covid-19 and vaccinations.
The NHS has begun vaccinating patients against coronavirus at hubs in the biggest immunisation programme in history.
In Essex the roll-out of vaccinations is being led by the Essex Partnership University Trust (EPUT). For more information about the programme and updates, please visit the EPUT vaccine webpage.
Coronavirus (Covid-19) Volunteer Groups
Through this page we are sharing details of the amazing support available to our more vulnerable residents and inviting others to register to offer more support to those residents. If you know of other groups offering support, please get them in touch so that we can include their details here.
Submit details of your organisation, the services you can offer and the areas you can cover via our Community Volunteer Groups online form
- Individuals can get involved and volunteer. You can use the website: https://www.volunteeressex.org/news/essex-coronavirus-action/ or get in touch with one of the many groups in our area listed below
- If you are a volunteer group and need to DBS check your volunteers: https://www.gov.uk/government/publications/disclosure-application-process-for-volunteers
If you need to contact the volunteer group liaison team for Tendring District Council, please email firstname.lastname@example.org
You can search for multiple areas separated by a comma (eg Clacton, Harwich).
To remove a filter, delete any text in the box and click "apply".
Click on the name of the organisation to see more information including contact details.
|Areas covered||Name||Services offered|
||Abberton Rural Training||
||Baby Bank Tendring||
||Bradfield Parish Council||
||Clacton Crisis Café||
||Health in Mind||
||Next Chapter (Domestic Support)||
||North Road Pharmacy||
||Peabody Outreach Service||
||Respect Men's Advice Line||
||Tendring Parish Council Village Support Network||
||The Essex Welfare Service||
||Victim Support (Essex)||
||Citizens Advice Tendring||
||Tendring Community Transport||
||United in Kind||
||Dedham and Ardleigh Helpline||
||Clacton Food Bank||
||Prescriptions 2 You||
||Community Voluntary Services||
||Clacton Coastal Academy Foodbank||
||Elmstead Mutual Aid||
||Frinton and Walton Churches Working Together||
||Parish of Great Oakley||
||Community Care Initiative||
||Great Bentley Community Support Group and The Coronavirus Group||
||Inclusive Venture Ltd||
||Jaywick Post Office Delivery Service||
||Jaywick Sands Community Land Trust||
||Ramsey Parkeston Parish Council, Resident Association and the Church||
||Tendring Village Support Network||
||Walton and District Community Food Bank||
||Weeley Parish Council||
||Weeley Parish Council and Weeley Residents Association||
Apply for Community Support
Read the full Government guidance here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19
Shielding ended on 1 April. However, if you still require support, please use the resources below.
The Essex Welfare Service
This service is a single, convenient point of contact for anyone in the Essex area who is in urgent need of help during the coronavirus outbreak. It is also the place to report anyone who you are concerned about.
A wider group of people in Essex are vulnerable to coronavirus. This is because they are over the age of 70, are pregnant, or have underlying health conditions. These are people who may not have the support of friends or family or neighbours.
The NHS or GP surgeries will be contacting these residents. If your GP surgery has not contacted you and you need help with medicine or food supplies, you can contact the Essex Welfare Service.
Monday to Friday, 8am to 7pm
Saturday and Sunday, 10am to 2pm
You can also stay in touch with all the latest updates from the Essex Coronavirus Action Facebook page.
Support from Tendring District Council
Tendring District Council is supporting the community effort, and has its own helpline for people with concerns, or who do not qualify for the Essex Welfare Service.
Call: 01255 686700.
Government Support and Advice
NHS Volunteer Responders
Support will continue to be available through the NHS Volunteer Responder Scheme beyond the end of July.
NHS Volunteer Responders can support you with:
- Collecting shopping, medication (if your friends and family cannot collect them for you) or other essential supplies;
- A regular, friendly phone call which can be provided by different volunteers each time or by someone who is also shielding and will stay in contact for several weeks; and
- Transport to medical appointment.
Please call 0808 196 3646 between 8am and 8pm to arrange support or speak to your health case professional for transport support. A carer or family member can also do this on their behalf. More information is available at www.nhsvolunteerresponders.org.uk
Guidance on shielding and protecting clinically extremely vulnerable (CEV)
- Stay at home as much as possible, except to go outdoors for exercise or to attend essential health appointments.
- Try to keep all contact with others to a minimum and avoid busy areas. Whenever you go out, continue to maintain strict social distancing, wash your hands regularly and avoid touching your face.
- Try to stay 2 metres away from other people within your household, especially if they display symptoms of the virus or have been advised to self-isolate.
- You are strongly advised to work from home. If you cannot work from home, you should not attend work for this period of restrictions. People who cannot work as a result may be eligible for the furlough scheme, statutory sick pay, Employment Support Allowance (ESA) or Universal Credit
- Avoid all non-essential travel by private or public transport
- Do not to go to the shops or pharmacy. Shop online if you can, or ask others to collect and deliver shopping and medication for you.
Please note shielding ends on 1 April.
Household members can continue to attend work or school, in line with the national restrictions.
Mental health support
It is normal during these uncertain and unusual times to feel anxious or feel low.
Follow the advice that works for you in the guidance on how to look after your mental health and wellbeing during coronavirus (COVID-19).
If you feel you need to talk to someone about your mental health or you are looking for more support for someone else, we would urge you to speak to a GP and seek out mental health support delivered by charities or the NHS.
Find out what support you can get if you're affected by coronavirus: https://www.gov.uk/find-coronavirus-support
Advice for food businesses
From Monday 17 May 2021: Hospitality venues can re-open indoor areas, with no requirement for a substantial meal to be served alongside alcoholic drinks and no curfew. Up to 30 people can gather outdoors, while the rule of six or two households is the limit for inside groups.
You are required by law to risk assess your business activity to keep people safe and prevent the spread of coronavirus. The below control points must be in place along with any others your risk assessment identified as necessary in line with the guidance.
Summary of controls you need to follow include:
- Self-isolation of any staff with symptoms or if they test positive.
- Consider introducing workplace testing – if you registered before 12 April consider the workplace testing scheme (www.gov.uk/government/news/new-we-offer-testing-to-our-staff-scheme-launched).
- Maintaining social distancing between staff wherever possible.
- Ensure the rule of 6 or 2 households is followed indoors.
- Ensure group sizes do not exceed 30 outdoors.
- Social distancing between different groups.
- Increasing the frequency of hand washing and surface cleaning.
- Ventilation within indoor areas.
- Encouraging contactless payments.
- Use of face coverings or other mitigating control measures by staff and customers indoors and when staff need to get close to others, such as when taking payment
- Informing customers to wear face coverings when not seated.
- Providing hand sanitiser at entry points, toilet facilities and other appropriate points.
- Use of one-way systems where possible
For premises with a licence for alcohol ON sales
- All food / drink (even if no alcohol is purchased) must be ordered by, and served to, a customer who is seated on the premises.
- You must take all reasonable steps to ensure the customer remains seated (whether indoors or outdoors) whilst consuming the food/drink on the premises.
- Ordering at the bar is NOT permitted in Step 3 in a licensed premise.
- Payment should be taken at the table. If this is not possible you should operate a tab system to ensure that customers do not need to make multiple indoor payments during their time at the venue. If you need to take payment indoors the customer should wear a face covering (unless exempt).
For premises which do not hold a licence for alcohol ON sales
- Customers can order and pay at the counter, or from the table.
- You must take all reasonable steps to ensure that the customer remains seated (indoors or outdoors) whilst consuming the food/drink on the premises.
Home Delivery Advice
Tendring District Council understand that businesses may look to change their business model and diversify in order to maintain their business during this time. We also appreciate that other voluntary groups may also want to assist with delivery of meals and these groups must ensure the food they deliver is safe. Please visit The Food Standards Agency website www.gov.co.uk For information and advice or contact the Food Safety Team at the Council.
The following advice is for those businesses that are looking to make provision for takeaways and deliveries where they have not done so before.
Scientific advice is that it is very unlikely that COVID-19 can be spread through food, but, if you are changing how you are used to operating then you should think through the hazards and ensure that you have control measures in place. You should record your change of activity in your safer food better businesses pack or food safety management system to reflect your change of activity.
A business will only be in a position do this if they are registered as a food business with a Local Authority.
All foods must be delivered to consumers in a way that ensures that they do not become unsafe or unfit to eat.
Foods that need refrigerating must be kept cool (below 8 degree C) while they are being transported. This may need to be packed in an insulated box with a coolant gel or in a cool bag.
If you are transporting hot food, it should be kept hot. (Above 63 degrees) This may need to be packed in an insulated box. It is recommended to keep distances short and times limited to within 30 minutes.
The Food Standards Agency (FSA) have provided advice for business – ‘How to manage a food business if you sell products online, for takeaway or for delivery.’ 'https://www.food.gov.uk/business-guidance/distance-selling-mail-order-and-delivery
Allergens – There is a wealth of advice for businesses on allergen management on the FSA website at https://www.food.gov.uk/business-guidance/allergen-guidance-for-food-businesses . When an order is placed always check if any on has dietary requirements.
Limiting contact when delivering orders will help keep everyone healthy, so you could consider leaving deliveries at the door of your customer, rather than handing it over to them.(Ask the customer to place a plastic box where the food can be placed into and not left in contact with the ground) Knock on the door step back at least 1 metre and wait nearby for your customer to collect it.
Take payments over the phone or online rather than taking a cash payment.
You have responsibilities to ensure food handlers are fit for work under the food hygiene regulations and in addition you have a general duty to ensure the Health, Safety and Welfare of persons in your employment and members of the public.
Relevant staff must be provided with clear instructions on any infection control policy in place, and any person so affected and employed in a food business and who is likely to come into contact with food is to report immediately the illness or symptoms, and if possible their causes, to the food business operator.
The Government have issued guidance on COVID-19 for employees and businesses https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19
However, this is not specific for food businesses, but it does advise that ‘if you have been asked to self-isolate, you can order by phone or online, such as through takeaway services or online shopping deliveries. However, make sure you tell the delivery driver that the items are to be left outside, or as appropriate for your home’.
If you are undertaking deliveries, then you should have a system in place to ascertain/develop a system whereby clients can notify the restaurant/delivery drivers whether they are self-isolating so that action can be taken accordingly as highlighted above.
Other useful information
Advice for seafront kiosk owners:
- Seating adjacent to your business, whether or not owned / provided by you, cannot be used.
- Where possible orders should be taken in advance by phone or online.
- Use a designated order and collection point.
- If order and collection point is indoors, one customer at a time.
- Customers waiting to order or collect should be in designated area maintaining social distancing of a minimum of 2 metres.
- Use queue management to maintain social distancing.
- Food and drink cannot be consumed on the premises.
- Takeaways only.
- Use clear visible signage.
- Use floor markings.
- Place plexiglass barriers at tills and counters if feasible, as an additional element of protection for workers and customers.
- Encourage the use of contactless payments where possible.
- Provide additional pop-up handwashing stations or facilities if possible, providing soap, water and hand sanitiser.
- At all times, workers should follow the Government guidance on self-isolation if they or anyone in their household shows symptoms.
- Any food handler who is unwell should not be at work. If they have symptoms, they should follow government advice and stay at home.
- As a matter of good hygiene practice anyone handling food should wash their hands often with soap and water for at least 20 seconds. This should be done as a matter of routine, before and after handling food, and especially after being in a public place, blowing their nose, coughing, or sneezing.
- If you hold a Premises Licence, please remind yourself of the conditions set and abide by them. You are not permitted to sell alcohol for consumption on the premises and are reminded that Off sales must be served in sealed containers only.
Sports and leisure facilities
Leisure centres in Tendring have set out how they will re-open, in line with the government roadmap.
Outdoor grass sports pitches are available to book in line with the requirements of each sport’s national body.
From 17 May:
- Indoor Fitness Classes are back on our programme
- Adult Swimming Lessons return
- Dry-side changing rooms re-open (with restricted numbers and following social distancing rules)
- Flume at Walton-on-the-Naze Lifestyles swimming pool re-opens
- Indoor seating available at The Café at Clacton Leisure Centre
- Indoor, adult organised sport returns subject to guidance from National Governing Bodies (NGB)
- Further communication on any changes to indoor racket sports will follow once all NGB guidance has been confirmed and reviewed
All activities can be booked up to 7 days in advance via our Online Bookings system, or at your local Leisure Centre (subject to availability).
Some restrictions on class sizes and bubbles apply, and leisure centre users are reminded that sessions must be booked in advance to ensure that numbers are managed. Users should also check in upon arrival, wear a mask unless they are doing an activity, wash their hands regularly and follow one-way systems and social distancing markers.
Existing leisure memberships will be free for April and May, as the January payment taken before lockdown was introduced will cover the costs.
From June, memberships will be at 75% rate. Annual memberships have been extended to account for the months of closure. If you have cancelled your direct debit as a precaution and you would like your membership re-instated in time for when we reopen, please contact the membership email address below.
People looking to sign up for a membership can now use the TDC Leisure Centres new website at https://sportstendring.leisurecloud.net/joinathome/.
Lastly, we thank you for your support and look forward to welcoming you back to Tendring Leisure Centres in the near future.
Latest updates about our leisure centres are available on our Leisure Centres and Pools pages, including membership fees, swimming and courses / lessons information.
Check out our Tendring Leisure Centres Facebook page for further updates.
Active Essex - Information on keeping active at home
Council Offices, Receptions and Visitor Information Centre
Tendring District Council offices are open to the public.
Both the reception area at TDC’s offices in Pier Avenue at Clacton Town Hall re-open to the public from Monday, 17 May.
Opening hours are 10am-1pm, Monday-Wednesday.
As many TDC staff are still working remotely, in line with government guidance, residents should make an appointment before visiting if they need to see a member of the team.
If you do come to our reception, then please wear a face mask when in the building (unless exempt from doing so), and check in using the NHS Covid-19 App – or provide alternative track and trace details.
Alternative ways of contacting the Council include:
- Online - there are many processes that you can complete yourself from the safety of your own home 24 hours per day if you are able, either through this website or by using My Tendring, available at https://tendring-self.achieveservice.com/
- By telephone – our Customer Service team is manned and able to take your calls (9am to 5pm Monday to Thursday, 4.30pm Friday). If you know the team you want to speak to you can dial their direct line, if not call our switchboard on 01255 686868
- By email – You can find the best email to use by finding the relevant service.
Crematorium, cemeteries, and Gardens of Remembrance
Government guidance states that people can travel to attend a funeral or related event, or visit a burial ground or remembrance garden. Please also consider government guidance that being permitted to do so and being appropriate to do so, are different considerations.
The Princes Theatre is re-opening its doors to the public with a packed programme of shows available for you to book. Capacity is reduced to comply with restrictions and ensure social distancing.
Theatre-goers can continue to book online at www.princestheatre.co.uk or by calling the Box Office on 01255 686633 – and the Visitor Information Centre and Box Office at Clacton Town Hall is open from 10am until 1pm Mondays-Wednesdays for ticket sales.
At this time the Environmental Protection (EP) team will be risk assessing all complaints as they are received. Unfortunately due to COVID-19, EP officers will not be able to enter any properties due to social isolation and the potential of coming into close contact with those who may be considered vulnerable.
We will not be able to assist in relation to drainage complaints as of this moment; any concerns should be directed to the relevant Water Authority – Affinity Water / Anglian Water.
We will however continue to monitor complaints as they are received and endeavour to respond where appropriate. Where possible we will attempt to deal with a complaint with via email/phone/letter.
Thank you for your patience during this time.
The council are taking the following actions to comply with the government guidelines:
Allocation of Social Housing
After 2 December 2020, the allocation of social housing resumed its normal service; however, there is some disruption to the service to ensure the Council complies with Government guidelines.We appreciate your patience in this matter.
Allocation of Sheltered Accommodation
After 2 December 2020, the allocation of sheltered housing resumed its normal service; however, there is some disruption to the service to ensure the Council complies with Government guidelines. We appreciate your patience in this matter.
Application to be on the Housing Register
The council has taken the decision to suspend the service to apply to be on the Housing Register. The Allocations Team will not be accepting any new applications nor issuing any new applications from Monday 30 November 2020.
The reason we have suspended application is that we are currently upgrading our current allocation system to provide a better service to the customer. Therefore, the service will not be resumed until early 2021, please check the website for future updates.
People currently on our housing register will not be affected and will be contacted in due course with details of the new allocations system.
During the suspension period, we may consider applications made in extenuating circumstances, for more information you will need to e-mail your details through to email@example.com and an Officer will contact you directly.
This department will still be accepting new applications for mutual exchanges; however, there will be some disruption to the service to ensure the Council complies with Government guidelines.We appreciate your patience in this matter.
For more information on mutual exchange, please visit www.homeswapper.co.uk
The Allocations team will not be undertaking any home visits to comply with the Government guidelines. As an alternative, an officer will be conducting the verification over the telephone. Due the ongoing pandemic, we have a significant backlog of applicants that require visits. We appreciate your patience in this matter and an officer will contact you as soon as they are able.
Re-registration of your application
To re-register your interest in remaining on the Housing Register you will need to return your card to:-
88-90 Pier Avenue
As a part of the upgrade to the Housing Allocations system, we will be offering applicants the ability to re-register online. This will mean that you no longer require a registration card; therefore, when you return your card it will be retained and destroyed in line with Council’s Data Protection Policy.
Please be aware, due to the reduced service there may be a disruption to the usual telephone service, therefore, we recommend that you contact us via our email address- firstname.lastname@example.org.
If you are under the threat of homelessness or you are currently homeless please visit- https://www.tendringdc.gov.uk/housing/housing-options-advice/homelessness-advice
Walking on eggshells?
Whatever your age, sex or situation, living with others 24 hours a day 7 days a week can be stressful. For many this will lead to increased irritation or in some cases arguments. For some it can be much more serious.
If your living situation is causing you anxiety or you feel threatened, intimidated or are made to feel worthless, there is help available.
Everyone is entitled to a safe home life.
National 24 hr domestic violence helpline: 0808 2000 247
Essex COMPASS domestic abuse helpline: 0300 333 7 444
Below are links that can help you find support and help.
- Mental health support and advice
- Domestic abuse support services
- Police advice and further links
- Domestic Investigation Abuse Team (DAIT) Essex Police 0300 333 4444
- Support service available for victims of sexual assault.
- 0330 223 0099
- Mental health support and advice
- Support for male victims of domestic violence
- Information and advice
- Support for children
- Information and advice
- Men's domestic abuse support
- Domestic abuse support
- Information and advice
Remember you are not alone, help is out there.
Other useful information
Stay Safe at Home
Watch out for scam messages - Don't click on links or attachments in suspicious emails and never respond to unsolicited messages and calls that ask for your personal or financial details.
Victim Support leaflet - Advice on scammers and fraudsters
Other organisations' updates
Post Office - Pay Out Now scheme for those who are isolating and have a post office account without a debit card
Turn 2 us - You can apply for a one of crisis grant of £500 if you have experienced a drop in income as a result of the pandemic
Cancer care navigators | East Suffolk & North Essex NHS Foundation Trust - If you are receiving cancer treatment at East Suffolk and North Essex NHS Foundation Trust (ESNEFT) you will be offered extra help and practical support from diagnosis through to discharge thanks to a new cancer care navigator service.
Citizens Advice Bureau - CAB have changed their opening hours
mentalhealth.org.uk - Tips on how to look after your mental health
Livewell - Information about all that is on offer in Essex to improve health and wellbeing.
Teen Talk Harwich - Support for young people aged 11 – 25 years via telephone and online activities.
Princes Trust - Advice, guidance and resources for young people 16 - 30 years.
Essex family wellbeing - Resources to equip families to cope in these challenging times
Homestart Colchester - Support for children and their parents
Money Saving Expert - For help and advice with money management/financial hardship
Credit union - Savings and Loans Co-operative open to anyone over the age of 18 years who lives, works or studies in the Borough of Colchester or District of Tendring.
Affinity Water - Affinity Water have measures in place to assist customers facing financial difficulties at this time
RSPCA - Information on how to care for your pets when carrying out 'social distancing' or staying at home due to Coronavirus
YouCan - A free course being run locally by Adult Community Learning (ACL) for people looking to get into the Health and Care sector.
Coronavirus Privacy Notice
How the Council will deal with your data during the current Coronavirus crisis
This privacy notice explains how Tendring District Council (as a Data Controller) will collect, use and protect personal data specifically with regard to Covid-19 (Coronavirus) Pandemic. You can view the Council’s main privacy notice at https://www.tendringdc.gov.uk/privacy
The Council already processes data regarding residents, employees and stakeholders and normally the Council would seek to inform you that the data provided may need to be used for a different purpose. However, due to the rapidly emerging situation regarding the current pandemic this will not always be possible. If we already hold information regarding vulnerability, as defined in the current guidance from the Government and Public Health England, we may share this for emergency planning purposes or to protect your vital interests by sharing with relevant services both inside and outside the Council. In addition, we may need to ask you for additional personal information, including sensitive personal information, for example your age or if you have any underlying illnesses or any other information that may identify you as being vulnerable. This is to enable the Council to assist you and to prioritise its services.
The Council is publishing links to official sources on its web-site https://www.tendringdc.gov.uk/
Legal basis for processing your personal data
The legal basis for the additional processing by the council as a public authority is:
- where disclosure is in the vital interests of yourself or another person (Article 6(1)(d) and 9(2)(c) GDPR)
- Where it is necessary for the reasons of substantial public interest Article 9(2)(g)
- Where it is in the interest of public health Article 9(2)(i)
Sharing your personal data
In this current pandemic we may share your information with other public authorities, emergency services, and other stakeholders where it is necessary and proportionate to do so.
How long we keep your personal data
We will only keep your personal data for as long as is necessary for the purpose for which we are processing it or where there is a legitimate reason for keeping it, for example, a legal requirement to keep the data for a set time period.
When we no longer need to continue to process your personal data, it will be securely destroyed.