Advice for hotels and guest accommodation reopening from 4 July

The types of accommodation included are hostels, motels, inns, pubs, student accommodation, holiday parks, B&B’s, short term serviced accommodation and similar letting, guest houses, caravans, boats including for holiday hire and hotels, sleeper trains, yurts, chalets, campsites and caravans.
The government has produced ‘Working safely during COVID-19 in Hotels and other guest accommodation’ guidance to help the operators of guest accommodation keep staff and guests as safe as possible. Amongst the measures listed in the guidance are the following key steps for businesses to take:
  1. Carry out a COVID-19 risk assessment.
  2. In every workplace, increasing the frequency of handwashing and surface cleaning.
  3. Enable those members of staff that can to work from home and for those that can’t make every reasonable effort to comply with social distancing guidelines.
  4. 2m or 1m with risk mitigation (where 2m is not viable) are acceptable – you should consider and set out the mitigations you will introduce in your risk assessment.
  5. Where social distancing guidelines cannot be followed in full, for certain activities, mitigating actions must be implemented to reduce risk of transmission between individuals.
  6. Mitigating actions include
    a. Increased hand washing or hand sanitising and surface cleaning particularly in high foot fall areas or common touch points.
    b. Keeping activity as short as possible.
    c. Using back to back or side to side working rather than face to face where every possible.
    d. Reducing the number of people each person has contact with by using fixed teams or partnering.
    e. Using fixed screens or barriers to separate people from each other.

Covid Risk Assessment

A careful consideration of measures you will take to avoid spreading harm in this case in relation to passing Covid-19 infection around.
You must:
  1. identify what work activity or situations might cause transmission of the virus
  2. think about who could be at risk
  3. decide how likely it is that employees or customers could be exposed to the virus
  4. act to remove the activity or situation, or if this isn’t possible, control the risk of exposure
  5. be able to explain/demonstrate what you have done about 1-4 above (your own ‘Covid rules for your business’)
This must be written down and be available for us to inspect when we visit.
Further information at and template for risk assessment can be found at:
The Government has announced that you should only re-open your premises once you have completed a risk assessment and are confident that you can manage the risks.
Please take the time to read and digest the guidance in full.
Your risk assessment must be reviewed regularly as you will possibly need to make changes after the initial opening.

Communication with employees

Your COVID-19 risk assessment should then be communicated to all employees.
  • Check each day by asking if any symptoms or contacts with people showing symptoms
  • Explain what you think are suitable arrangements but listen to and consider staff’s comments about what would and wouldn’t work well.

There are a number of measures contained in the guidance that you can implement to help keep guests and employees safe, these include;

  1. Looking at the safe running of the reception to stagger times of checking in and out, limiting the time that people spend in reception, increasing the cleaning and erecting screens to separate staff and customers and the cleaning of guest keys etc.
  2. Minimising the use of the lifts from reception.
  3. Operating room service by dropping butler trays outside rooms.
  4. Ensuring that housekeeping staff follow government handwashing guidelines, and making a checklist of all hand contact services to be cleaned when each guests vacates.
  5. Encouraging guests to wear face coverings on communal corridors.
  6. Checking the latest government guidance on opening of additional guest facilities, e.g. swimming pools, saunas etc, which at present must remain closed.
  7. Closing communal facilities such as television lounges and communal guest kitchens where social distancing cannot be managed.
  8. Taking all possible steps to reduce the risk of transmission in shared shower, changing and toilet facilities.
  9. Ensuring that any bar or dining area is only opened in a way compliant with government guidance for the hospitality sector.
  10. Informing guests and contractors about the precautions implemented on site prior to their visit, and on arrival, so that they know what to expect and displaying visual reminders such as social distancing markers or posters.
  11. Encourage guests to wash or sanitise their hands before entering the premises and regularly as they move about.
  12. Ensure the environment in the premises does not force customers or members of staff to raise their voices as this increases the risk of the spread of the virus, this would include not having music playing at an excessive volume or loud announcements.
  13. Encourage contactless payments including tips
  14. Keep a temporary record of the customers and visitors details for 21 day to assist NHS Test and Trace.

Further Advice

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Last updated on: 06/07/2020 - 14:11