Frequently asked questions about Careline

Here you will find our most frequently asked questions about Careline, you can scroll through them or alternatively select a question using the links below.

I am going away for a few days should I unplug my Careline or switch it off?
When I go out just round the corner can I wear my pendant?
Can I wear my Pendant in bed?
Is my pendant water proof?
Can I cancel the service at any time?

 

Q.  I am going away for a few days should I unplug my Careline or switch it off? 

A.  No it is quite safe to leave it plugged in, but please press your pendant on your return to let us know you are back.

 

Q. When I go out just round the corner can I wear my pendant?

A.  No you should always leave your pendant indoors when going out, then put it back on when you return home.

 

Q. Can I wear my Pendant in bed?

A.  No it is best to take it off when in bed and put it in a reachable place near you, then put it back on before you attempt to get out of bed.

 

Q. Is my pendant water proof?

A.  The pendant is splash proof; always let Careline know by testing your pendant if you are worried.

 

Q. Can I cancel the service at any time?

A.  Yes, you would be required to give one months’ notice and once we have the equipment back the payments will cease .

 

Did you not find the answer you were looking for? Do you require further information about what Careline can offer? Please do not hesitate to contact us.

Last updated on: 10/11/2015 - 11:27