There are a number of ways to gain access to information about Tendring District Council and to find out what information the Council holds about you. There are separate pieces of legislation that govern how we supply different types of information. These are:
• the Data Protection Act 1998, which gives you the right to see information we hold about you
• the Freedom of Information Act 2000, which gives you the right to access information we publish and other information we hold
• the Environmental Information Regulations 2004, which gives you access to information held by us relating to the environment
Obtaining information from the Council
View our Publication Scheme page to see what information is already available to view on this website.
There are different procedures in place to access information held under these Acts and Regulations, and we work hard to meet our obligations.
Occasionally, we are unable to supply information requested under the Acts and Regulations. In many cases, this is because the information itself is exempt from publication. This can be for a variety of reasons. Where information is exempt, we will tell you why we are unable to supply it. We do not have to comply with information requests that are considered vexatious. For further information about what information is exempt from publication, and what is considered a vexatious request, see the Information Commissioner's Office website (https://ico.org.uk/).
A great deal of information about the work of the Council is published as part of our Publication Scheme (available as a useful document on the right of this page).
The Scheme contains a wealth of information about:
• who we are and what we do
• what we spend and how we spend it
• what our priorities are and how we are doing
• how we make decisions
• our policies and procedures
• lists and registers
• services provided by the Council
Retention of information
The Council retains different types of information for different lengths of time. The different types of information, and the length of time we retain them for is set out in the Council’s Record Retention Policy.
Making a complaint
If you are unsatisfied with the service you receive from the Council, you are entitled to make a complaint by following the Council's Access to Information Complaints Procedure. If you are still unhappy you can take your complaint to the Information Commissioner's Office.
Data protection gives people the right to know what personal information Tendring District Council holds about them. Access to non-personal information is managed under the Freedom of Information Act and the Environmental Information Regulations.
A request for personal information under the Data Protection Act can be made via email or in writing.
This is known as a Subject Access Request. In order to make a Subject Access Request you will need to provide the following information:
• your name
• your address
• proof of identity
• enough information to enable us to identify your records
Once you have made a request you will receive an acknowledgement and your request must be answered within 40 calendar days. In certain circumstances, though, we are allowed to take longer. For more details about what you can expect from us, see the Information Commissioner's website.
If you would like to make a request, please contact us in the following ways:
By email: DPAOfficer@tendringdc.gov.uk
In writing to:
Access to Records
Corporate Data Protection Officer
Clacton on Sea
See also our Data Protection page for further, more detailed, information
The Freedom of Information Act 2000 (FOIA) gives everyone the right to request written or recorded information held by Tendring District Council. Personal information held by the Council is covered by the Data Protection Act 1998 (DPA).
The Environmental Information Regulations 2004 (EIR) gives everyone access to information held by the Council that relates specifically to the environment, including the state of water, air, animals and plant life across the District.
Requests for information under the FOIA or EIR can be made via email or in writing. Once you have made a request you will receive an acknowledgement and your request should be answered within 20 working days, although in certain circumstances we are allowed to take longer to respond. For more details about what you can expect from us, please visit the Information Commissioner's website (https://ico.org.uk). Some information may be withheld to protect various interests. This is allowed under the terms of the FOIA and EIR. If we withhold information for these reasons, we will tell you why.
Under The Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004, the Council can make a charge when they estimate that the cost of determining whether they hold the information and of locating, retrieving and extracting it would exceed the fees limit of £450, based on an hourly rate of £25. Section 12 of the Freedom of Information Act provides that where it would cost more than £450 to locate the information sought, the Council is not under a duty to comply.
The more specific you can be about the information you require, therefore, the easier and quicker it is likely to be for the Council to determine what fees (if any) are chargeable under the above legislation. If the Council determines that fees are payable, we may ask you to consider narrowing the scope of your request in a way which reduces the level of fees payable and/or brings them within the above fees limit.
If you would like to make a FOI or EIR information request, please contact us in the following ways:
By email: email@example.com
In writing to:
Corporate Information Manager
Tendring District Council
Clacton on Sea
We make a lot of information available through the publication scheme. Before making a Freedom of Information request, you may like to check if the information you require has already been published.
Please note that FOI requests concerning Highways, Social Services and Education matters for the Tendring district are dealt with by Essex County Council.
You can e-mail your request to ECC at: YourRight.ToKnow@essex.gov.uk
OR send a written request to:
Your Right To Know
P O Box 11
See also our Environmental Information Regulations page for further, more detailed information on each subject.